Can I Change a Size, Color, or Design After I Place a Shirt Order?

Sometimes, but it depends on where your order is. Before you approve your design proof and before production begins, email team@luxportprint.co right away with your order number and the exact correction. Once a personalized order has been approved or has entered production, changes and cancellations may not be possible; LuxPort Print Co in San Antonio sends a design proof with every order and prints only after you approve it, so the proof is the moment to get sizes, colors, spelling, and dates right.

What are the stages of a custom shirt order, and why do they matter?

There are three practical stages: before proof approval, after approval, and after printing. Your options get smaller at each stage because a custom shirt is made for your specific order, not pulled from a shelf.

Before you approve the proof: the best time to fix anything

If a name is misspelled, a size count has changed, or the wrong shirt color is selected, send a single clear correction to team@luxportprint.co right away, before approving and before production begins.

After you approve the proof: ask right away, but do not count on a change

Production begins after proof approval. That means a change may no longer be possible even if you notice the issue shortly afterward. Send your order number and requested correction immediately so our team can review where things stand, without assuming a change or cancellation can be made.

After printing: a different shirt requires a new order

Once a shirt has been printed with your approved design, changing its size, wording, print placement, or color means ordering another custom shirt. The printed shirt cannot be switched into a different size or design. That is why we encourage a careful review before approval rather than expecting a finished personalized item to be exchanged.

What should I send if I spot a mistake?

Email team@luxportprint.co as soon as you notice the problem. Include your order number, what is wrong, and the exact correction written out so there is no guessing.

For example, write “change 2 Large to 2 XL” or “spell it CHRISTOPHER, not CRISTOPHER.” If the issue is easier to show than describe, attach a screenshot with the relevant area of the proof marked.

For a group purchase, choose one person to send the complete correction. One organized message with final answers is more useful than several partial messages from different people, especially when names and sizes are being collected from a whole crew.

Can I change a shirt size after ordering?

Before proof approval and before production, ask right away. After approval or production, changing the size may not be possible, and our Refund Policy states that personalized items are not eligible for returns or exchanges due to incorrect size selection.

Check the size assigned to each person rather than assuming that last year's shirt size is still correct. For a team, match the size breakdown against the final list you collected before approving anything.

Related reading: How Do Custom T-Shirt Sizes Run?

For group planning: How Do I Collect Sizes for a Bulk Shirt Order?

Can I change the shirt color or print side?

Ask before proof approval and before production begins. Color and print-side choices are part of your order, so check both at checkout instead of relying only on how the design looks in a message.

Our Custom T-Shirts — Upload or Design Your Own option offers White, Black, Gray, Navy, and Red in adult sizes S–3XL. A front-only print is $24.99; front + back is $29.99. Because these are different choices with different prices, verify whether you selected front-only or front + back, as well as the garment color, before submitting the order.

If you catch a mismatch, send the requested color and print-side choice clearly. After approval or production, a change may no longer be possible.

For color planning: What Shirt Colors Make a Logo Stand Out?

Can I change the design, wording, or a name?

Before approving the proof and before production, yes: tell us exactly what needs correcting. The proof is your opportunity to read every name, date, number, and line of wording out loud, letter by letter.

Do not approve a proof that shows a typo simply because the rest of the artwork looks good. After approval, the approved design is what gets printed. Under our Refund Policy, customer-submitted spelling, wording, color, or date errors on personalized items are not eligible for return or exchange.

For a fuller review, see What Should I Check on My Shirt Proof Before Approving It?

What if the problem is our mistake, not yours?

If the order arrives damaged, defective, incorrect, or materially different from your approved proof, email team@luxportprint.co within 7 days of delivery. Include your order number and clear photos of the problem so our team can review it.

When the issue is our error or a product defect, we provide a replacement or another appropriate resolution, consistent with our policy. The approved proof helps us compare what was ordered with what arrived. We want to understand the issue clearly and handle it according to the same policy for everyone.

Read the complete Refund Policy for the rules that apply to personalized orders and reported problems.

Can I cancel a custom shirt order?

You may request cancellation before production begins. Once a personalized order has been approved or entered production, cancellation may not be possible.

If plans change, email us right away with your order number and a clear cancellation request. Do not assume that an unanswered proof or a message about a change has canceled an order. We review the request according to its production status and the Refund Policy.

How do I avoid needing changes at all?

The simplest prevention is one final list and one authorized decision-maker. Use the proof to check the design against that final information rather than starting the decision process again.

• Have each person confirm their adult shirt size and the spelling of any name that will appear on the design.
• Check totals by size and color, including whether everyone is getting the same garment color.
• Assign one person to approve the proof for the whole group, after reviewing the group's final answers.
• Read dates, names, punctuation, and role labels letter by letter.
• Confirm whether the order is front-only or front + back.
• Keep the approved design file and a record of the order selections for a future reorder.

For a practical tracking list: What Belongs on a Group Shirt Spreadsheet Besides Names and Sizes?

For mixed adult sizes: Can I Mix Shirt Sizes in a Bulk Order?

For later orders: Can I Reorder the Same Custom Shirts Later?

What should crews and groups check before approving an order?

For crew packs, pay special attention to the size and color breakdown sent after ordering. That breakdown is the step to get right: collect final sizes first, assign them carefully, and have one person check the completed list.

The 12 Custom Work Shirts — Business Starter Pack is $155.88 for 12 standard short-sleeve cotton shirts, with the same custom print on each and front and back printing included. The 24 Custom Contractor Work Shirts – Crew Special is $311.76 for 24 shirts, with front and back printing included and 1 spare shirt per 24 shirts.

Confirm which package you ordered, review the breakdown, and resolve any discrepancy before approving the proof and before production begins. Browse the Business Crew Shirt Packages collection for the available crew options.

For size quantities: How Many of Each Size Should I Order?

How does LuxPort help San Antonio customers get orders right?

Families, teams, churches, and work crews across San Antonio order custom shirts with us, and customers nationwide can order too. We print in San Antonio, with no minimum order and no design skills needed to get started.

We ship nationwide using USPS, UPS, or FedEx, with shipping calculated at checkout. For crew packs, local delivery in San Antonio is $12.99 within 10 miles. No pickup. Whether you are ordering one adult shirt or coordinating an entire crew, the same key advice applies: confirm your choices and read the proof before approval.

Learn more about custom T-shirt printing in San Antonio, or visit our Contact page.

LuxPort is the center of print in San Antonio, here to help you get it right the first time.

Contact: LuxPort Print Co, 10730 Potranco Rd Suite 122-507, San Antonio TX 78251 · 844-589-7678 · team@luxportprint.co

Frequently asked questions about changing a custom shirt order

The stage of your order decides what requests can be considered. These short answers cover the most common questions after checkout.

Can I change my shirt order after I place it?

Before proof approval and before production begins, email us right away with your order number and exact request. After approval or production, a change may not be possible.

Can I change a size after approving the proof?

It may not be possible. Incorrect size selection on a personalized item is not eligible for an exchange under our Refund Policy.

I found a typo in my proof — what do I do?

Do not approve the proof. Reply with the exact correction, including the correct spelling, before production begins.

Can I cancel my order?

You may request cancellation before production begins. Email your order number right away; after approval or production, cancellation may not be possible.

What if my shirts arrive wrong or damaged?

Email within 7 days of delivery with your order number and clear photos. Our team will review the issue under the Refund Policy.

How do I contact LuxPort about an order?

Email team@luxportprint.co and include your order number and what you need reviewed.